The boring but important info you need to know!
Terms & Conditions
The only information I hold on clients is Names, Phone Number, Address, Email, Medical History (hair related) and services carried out. We obtain this information by asking you, filling out consultation forms and information from previous services.
I will only ever use this information to contact you about appointments and your services previous or future.
All information is recorded and stored on our booking system and consultation form application which are secure.
The only person who has access to this information is Bella Dolls Hair Extensions (Laura Hooper).
Your information will never be passed on to a third party and is solely used for your appointments.
Bella Dolls Hair Extensions will not provide or sell any of your information to third parties.
Bella Dolls Hair Extensions will sometimes contact you with regards to services, special offers and new products.
You will be given an opportunity when you fill out your consultation form to opt in/out of any communications.
On the very rare occasion you are unhappy with your extensions please get in touch asap within 1 week of your fitting.
My priority is for you to be completely satisfied from start to finish.
I run a professional business so I aim to deliver the highest standards in everything I do.
If you are not happy with the service you have received please tell me before leaving or as soon as possible once you have left.
If you have already left the salon, please do not go to another salon as I have the right to see and assess your hair.
If you alter your hair elsewhere or leave your complaint after 1 week then I will not be able to offer any sort of resolution.
Booking Fees & Cancellations
Upon booking your fitting I take a 50% non-refundable booking fee of the total cost of service.
This payment does go towards the total cost.
Fittings will not be booked in until the 50% booking fee has been paid.
If you do not attend your booked appointment, cancel/re-arrange within 48 hours then your booking fee will be retained by Bella Dolls Hair Extensions and you will need to pay another booking fee to re-book.
Christmas bookings are non refundable in any circumstances.
If you cancel a hair extension fitting/refit, your fee will be held by Bella Dolls Hair Extensions and not returned.
This is due to hair and products individually ordered for each client which are non returnable.
If you do not show for your consultation, fitting or removals without notice I reserve the right to remove you from our client list and booking system.
Bella Dolls Hair Extensions reserves the right to ask for the full balance of service before any service is given.
I understand that you may run a few minutes late to your appointment, please note that if you are any more than 15 minutes late to your appointment I may need to reschedule your appointment so the lateness does not affect clients booked in later in the day.
If this happens the above deposit retention will be enforced.
It is your responsibility to take care of any personal belongings you bring into the salon. Bella Dolls Hair Extensions accepts no responsibility for any damage/loss unless it is due to a member of staffs carelessness. There are coat pegs for bags and coats which can be put out of the way during your service.
Pricing and Appointments
Whilst Bella Dolls Hair Extensions aims to ensure that all prices, descriptions and available dates are correct, we may make an error.
All prices are a rough guide and a final price will be advised on consultation. This is because you may need more/less hair than you think and a method that you would like may not be suitable.
I ensure that the online booking system is up to date and correct but errors may occur.
Children/friends/family in the salon
Due to insurance I cannot allow children in the salon, this is due to us using hot tools and chemicals which children cannot be around. I cannot be responsible for small children in the salon whilst you are having a consultation or a fitting therefore I cannot allow children of any age to be in the salon at any time.
Please do not bring your friends/family to your appointment with you as there is no space available in the salon for people waiting as i run 1-1 appointments.
Faults With Hair
If your hair extensions appear faulty due to a quality issue you must report this within 7 days of your fitting.
Human hair is a consumable product and if any faults do occur it will be within 7 days once the hair has been washed/styled.
The hair has to be removed by myself in full and sent back to the supplier for testing. They will test for products used, hair quality and heat/colour damage.
Hair must be removed within 7 days of notification of any faults so no further damage can occur.
Under no circumstances must your extensions be removed by any body else.
Any hair extensions that have been coloured/chemically treated, even the use of purple shampoo are instantly void of their guarantee.
All hair must be the same colour and style.
Hair is not considered to be faulty if there has been poor aftercare by not using the recommended products/and or aftercare advice.
Full aftercare is listed on the website and given to you to read on your fitting.
I only recommended the use of products specifically formulated for hair extensions. These are available to purchase from me at any point.
I refuse the right to any complaints if you have not purchased the correct products for your hair extensions to maintain your hair extensions.
Regular supermarket shampoos are not good for your hair as although they may say "sulfate free" there are fillers within the products that are not good for hair extensions.
These products include - Tressemme, Herbal Essence, Pantene, OGX, Aussie, Loreal.
They contain high levels of chemicals that will dry your extensions out.